Orbit text messages

1. What the program is

Orbit is scheduling software for clinics and residency programs. When a clinician calls out, needs a shift covered, offers a shift for pickup, or proposes a call trade, Orbit can reach the colleagues involved by text message so they can answer with one word instead of opening the app.

Who sends: Orbit (DCR LLC), from one dedicated Orbit phone number.
Who receives: only clinic and residency staff who hold an Orbit account and have linked their own mobile number as described below. Orbit never texts a number that has not been verified by its owner.
Why: to deliver time-sensitive schedule requests (coverage asks, pickup offers, call trades), confirm the recipient's reply, and send one-time codes that link a phone to an account. There is no marketing content in this program.

2. How staff opt in

Opt-in happens only inside the signed-in Orbit app, only for the user's own phone, and always in two steps: the user types their mobile number and presses Send code, Orbit texts a six-digit code to that number, and the user enters the code to confirm. Nothing is pre-filled or pre-checked, and linking a phone is never required to use Orbit. The same screen appears in three places:

1. When joining a schedule — an optional step after a staff member claims their spot on a roster.
2. On their profile page — under Notifications, any time.
3. In Settings → Notifications → SMS notifications — alongside the program's other notification settings.

This is the exact opt-in screen as shown when joining a schedule:

And as shown on the profile page and in Settings:

After the code is confirmed, the phone is marked linked and Orbit sends one confirmation text: "This phone is linked to your Orbit account. Orbit: reply YES or NO to a coverage ask, UNDO within 10 minutes to take a YES back, HELP for this message, STOP to opt out. Msg&data rates may apply. Support: support@orbitscheduling.com"

3. Messages you may receive

• Coverage ask: "Coverage needed: Dr. Smith called out Thu Aug 27 AM at Main Clinic. You were selected. Reply YES to cover or NO to pass."
• Pickup offer: "Orbit: Alex, you've been offered a pickup — Thu Aug 27 PM at Main Clinic (pending approval). Reply YES to accept or NO to pass."
• Call trade: "Orbit: Alex, Dr. Smith proposed a call trade — Sat Aug 29 call at Main Clinic. Reply YES to accept or NO to pass."
• Reply confirmation: "Got it, Alex — you're covering Thu Aug 27 AM at Main Clinic for Dr. Smith. Reply UNDO in the next 10 minutes if that's wrong."
• Link code: "123456 is your Orbit code to link this phone. It expires in 10 minutes."

All five categories above are schedule and account notifications tied to your own roster — this program sends no marketing or promotional messages of any kind. Frequency: varies with your schedule's activity; most staff receive a few messages per month, and only when a request involves them. Message and data rates may apply.

4. Opting out and getting help

Reply STOP to any Orbit text to cancel; you will receive one confirmation and no further texts. Reply HELP for help. You can also unlink your phone at any time from your profile page or Settings → Notifications → SMS notifications. Unlinking or replying STOP never affects your Orbit account or schedule — asks simply reach you in the app and by email instead.

Support: support@orbitscheduling.com

5. Your data

Your mobile number is used only to deliver the messages above and to recognize your replies. Mobile information is not shared with third parties or affiliates for marketing or promotional purposes. See our Privacy Policy and Terms of Service (section 6, Communications) for the full terms of this program.